Privacy Policy

Last Updated: January 29, 2026

1. Introduction

The Esports Hub LTD, a company registered in Scotland ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our white label platform services.

2. Information We Collect

2.1 Information You Provide

  • Account information (name, email, company details)
  • Payment and billing information
  • Communications with our support team
  • Content you upload to your platform instance
  • Customization preferences and branding assets

2.2 Automatically Collected Information

  • Usage data and analytics
  • IP addresses and device information
  • Browser type and operating system
  • Log files and performance metrics
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for:

  • Providing and maintaining the Service
  • Processing payments and managing subscriptions
  • Customizing your platform instance
  • Providing customer support
  • Improving and optimizing our services
  • Detecting and preventing fraud or security issues
  • Complying with legal obligations
  • Sending service updates and important notices

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party vendors who assist in providing our services (hosting, payment processing, analytics)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly authorize us to share information

5. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Regular security audits and updates
  • Access controls and authentication measures
  • Secure data centers with physical security
  • Regular backups and disaster recovery procedures

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this policy. Upon termination of your account, we will delete or anonymize your data within 90 days, except where retention is required by law.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your data
  • Portability: Request transfer of your data to another service
  • Objection: Object to certain processing of your data
  • Restriction: Request restriction of processing

To exercise these rights, contact us at contact@theesportshub.com

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie preferences through your browser settings.

9. Third-Party Services

Our Service may integrate with third-party services (payment processors, analytics providers, etc.). These services have their own privacy policies, and we encourage you to review them.

10. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. The Esports Hub LTD is based in Scotland, and we ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR and this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. The "Last Updated" date at the top indicates when the policy was last revised.

13. Governing Law

This Privacy Policy and any disputes relating to it shall be governed by and construed in accordance with the laws of Scotland. We comply with UK GDPR and Data Protection Act 2018 requirements.

14. Contact Us

If you have questions or concerns about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

Email: contact@theesportshub.com

The Esports Hub LTD
Scotland, United Kingdom